I’ve been using this product for years and now will have to find something new, why change an excellent product. You will lose customers in droves!

I love the original formula, creamy, nice scent and took off all my makeup with no stinging on the eyes. Since that is no longer the formula i swiched to the Aldi lacura one but it just isnt as good. Please bring back the original, my skin needs it!

Can’t use it in my eyes! It makes them sting. Back to LE I go! :( Bring back old version!!! If it ain’t broke, don’t fix it.

I went to buy my usual no7 Beautiful Skin hot cloth cleanser only to be told it had been replaced by this new version. Fitrstly I wasn’t impressed it now costs £13.00 instead of £10.00. That’s a huge increase!! So here’s my verdict, It doesn’t smell the same, it feel greasy on application and makes my skin feel horribly tight afterwards. I don’t understand why manufacturers change products and tamper with things when they are great before hand?? I am contemplating taking it back for a refund I’m so annoyed about it

The original hot cloth cleanser was a direct competitor to the much more expensive Liz Earle. Since Boots now own Liz Earle they have changed the original formula and this one is no where near as effective. Hence, people go back to the much pricey Liz Earle. Do you think Boots mind? ££££££

I loved the old No7 Hot Cloth Cleanser! I noticed a change in my skin since I started to this product, the texture is greasy and thick! I wouldn't recommend this to someone who gets hormonal spots, I ended up having red and sore spots since using this. Please bring back the old hot cloth cleanser, it was PERFECT

After using the original one for years and running out. I bought this be improved version a week ago. My skin is normally pretty good. Odd breakout at certain time of month. But in a week of using this new one my poor sensitive skin is suffering badly. I'm a 43 year old with the skin of a hormonal 15 year old. All spots and sore. The old one was perfect for sensitive skin... Please bring back the old formula. Or looks like sacking no7 and going back to Liz Earle. If something isn't broken why try fixing it??

Why why WHY! Has this been changed? Stings eyes and does not remove mascara. I sent an email regarding the new improved (not it's not) product to boots, poor response telling me they would pass on my feedback! I have used the old product for years with no issues, I used to recommend to everyone but this new formula is terribly and I usually stock up 3 per purchase. The old formula was the only thing I can remove eye make up with! Come on boots action your customers concerns!!!

This made me breakout all over my face. I know it was the cleanser ad nothing else in my skin routine has changed. The smell is also very stange like fake plastic.

If it's not broke don't try to fix it . it's not as good as the e first hot cloth so won't be buying again sorry