When I found out that the previous hot cloth cleanser was being discontinued I was gutted so managed to get a tiny sample of the new one to try out at home. I really don’t like this new version, it’s really greasy and a weird texture compared to the old version. It broke me out and I have had a horrible break out for days because of it. I really wouldn’t recommend this, there are various ingredients added which I don’t like and I just really hope that they bring back the old hot cloth cleanser, it was cheaper, so much more nourishing and didn’t break me out! So please boots, bring the old one back because I will no be buying this!

The original hot cloth cleanser was a direct competitor to the much more expensive Liz Earle. Since Boots now own Liz Earle they have changed the original formula and this one is no where near as effective. Hence, people go back to the much pricey Liz Earle. Do you think Boots mind? ££££££

I loved the old No7 Hot Cloth Cleanser! I noticed a change in my skin since I started to this product, the texture is greasy and thick! I wouldn't recommend this to someone who gets hormonal spots, I ended up having red and sore spots since using this. Please bring back the old hot cloth cleanser, it was PERFECT

After using the original one for years and running out. I bought this be improved version a week ago. My skin is normally pretty good. Odd breakout at certain time of month. But in a week of using this new one my poor sensitive skin is suffering badly. I'm a 43 year old with the skin of a hormonal 15 year old. All spots and sore. The old one was perfect for sensitive skin... Please bring back the old formula. Or looks like sacking no7 and going back to Liz Earle. If something isn't broken why try fixing it??

Why why WHY! Has this been changed? Stings eyes and does not remove mascara. I sent an email regarding the new improved (not it's not) product to boots, poor response telling me they would pass on my feedback! I have used the old product for years with no issues, I used to recommend to everyone but this new formula is terribly and I usually stock up 3 per purchase. The old formula was the only thing I can remove eye make up with! Come on boots action your customers concerns!!!

This made me breakout all over my face. I know it was the cleanser ad nothing else in my skin routine has changed. The smell is also very stange like fake plastic.

If it's not broke don't try to fix it . it's not as good as the e first hot cloth so won't be buying again sorry

When I found out that the previous hot cloth cleanser was being discontinued I was gutted so managed to get a tiny sample of the new one to try out at home. I really don’t like this new version, it’s really greasy and a weird texture compared to the old version. It broke me out and I have had a horrible break out for days because of it. I really wouldn’t recommend this, there are various ingredients added which I don’t like and I just really hope that they bring back the old hot cloth cleanser, it was cheaper, so much more nourishing and didn’t break me out! So please boots, bring the old one back because I will no be buying this!

I used the old version for years and loved it, it was gentle enough on my sensitive skin but still left my skin feeling clean and not at all tight. I cannot get on with this one so another customer making the switch back to liz Earle!

This stuff needs immediately recalling due to the sheer number of identical complaints!! My skin became red, sore and blotchy after just one use! Needless to say it went in the bin. Sort it out boots please. I'll stick to Superdrug hot cloth cleansers or Liz Earle if I can afford it!