I switched to this after using the previous ‘beautiful skin’ formula for years and I’m not sure what has happened but the new formula is thick and oily. It does not agree with my skin and has left me with red sore spots, not a good look! Please, please, please bring back the old formula, it worked miracles and was perfect!

What a dreadful upgrade this is. A very oily synthetic cleanser that has left my skin feeling odd. I switched to the Beautiful Skin Hot Cloth Cleanser after using Liz Earle for many years. Now Boots owns Liz Earle they seemed to have upped the look and price of the No7 range either to compete with their own brand or to add more profits as this new version has very similar colour packaging and price tag. The £3 price rise and the smaller muslin cloth is another let down. I will be returning this product and be on the hunt for a Hot Cloth Cleanser that doesn’t react with my sensitive acne prone skin. Bring back the original Beautiful Skin!

I purchased this cleanser recently after a visit to my local Boots store. I always used the original Hot cloth Cleanser and was told that it had been discontinued and that this was the new replacement. I cannot tell you how disappointed I was to find it is nothing like the old version, it made my skin feel tight and dry and after a few days my skin was very red, so stopped using it and purchased another well known Hot Cloth Cleanser instead. I fail to understand why Boots would discontinue such a good product and replace it with such a substandard product which was such a good seller. Another thing is the price the original cleanser cost £10 and this new one is £13, how can Boots justify such a big increase in price. Please Boots listen to your customers and bring the old version back, you are going to lose loyal customers. Normally use a lot of no.7 skincare products but the new products are not up to standard the search begins for a new brand. Would give zero stars if I could.

I have been using the original hot cloth cleanser for years and loved it, I always stock up when the 3 for 2 offer is on so I have only just tried the new formula. When I bought it I was reassured by a boots employee that it was exactly the same formula and that it was just the packaging that has changed, so I bought two, I wish I’d saved my money and I’m very annoyed that I was Misinformed. The smell of the new formula is very strong, a bit like sun cream, too over powering for me. The consistency is also much thinner and doesn’t feel as nice or luxurious to rub into your face. After using the product for a few days I have sore eyes and spots all over my cheeks, an area of my face where I never get spots. I will be returning both items form refund and will definitely not be repurchasing. Very annoyed!

A poor replacement for what was a wonderful cleanser. I have used the beautiful skin hot cloth cleanser for years and loved it, recommending it to several friends over the years. This new one is too perfumed, not as creamy, irritating my skin and stings my eyes. Not to mention the massive price jump and the fact that you now cannot see how much is in it. Please Boots, get your act together and bring back the old one. Please??

I purchased this cleanser recently after a visit to my local Boots store. I always used the original Hot cloth Cleanser and was told that it had been discontinued and that this was the new replacement. I cannot tell you how disappointed I was to find it is nothing like the old version, it made my skin feel tight and dry and after a few days my skin was very red, so stopped using it and purchased another well known Hot Cloth Cleanser instead. I fail to understand why Boots would discontinue such a good product and replace it with such a substandard product which was such a good seller. Another thing is the price the original cleanser cost £10 and this new one is £13, how can Boots justify such a big increase in price. Please Boots listen to your customers and bring the old version back, you are going to lose loyal customers. Normally use a lot of no.7 skincare products but the new products are not up to standard the search begins for a new brand. Would give zero stars if I could.

I have been using the original hot cloth cleanser for years and loved it, I always stock up when the 3 for 2 offer is on so I have only just tried the new formula. When I bought it I was reassured by a boots employee that it was exactly the same formula and that it was just the packaging that has changed, so I bought two, I wish I’d saved my money and I’m very annoyed that I was Misinformed. The smell of the new formula is very strong, a bit like sun cream, too over powering for me. The consistency is also much thinner and doesn’t feel as nice or luxurious to rub into your face. After using the product for a few days I have sore eyes and spots all over my cheeks, an area of my face where I never get spots. I will be returning both items form refund and will definitely not be repurchasing. Very annoyed!

A poor replacement for what was a wonderful cleanser. I have used the beautiful skin hot cloth cleanser for years and loved it, recommending it to several friends over the years. This new one is too perfumed, not as creamy, irritating my skin and stings my eyes. Not to mention the massive price jump and the fact that you now cannot see how much is in it. Please Boots, get your act together and bring back the old one. Please??

After reading the reviews on here I thought I would ask for a sample to try the cleanser out before I bought it. I’m glad I did, my skin felt dry and dull after a few uses. I had been using the old Hot Cloth Cleanser which was lovely, hopefully they will bring it back! The balm however is lovely, if you haven’t got on with the new Hot Cloth Cleanser I would recommend giving it a go.

After reading the reviews on here I thought I would ask for a sample to try the cleanser out before I bought it. I’m glad I did, my skin felt dry and dull after a few uses. I had been using the old Hot Cloth Cleanser which was lovely, hopefully they will bring it back! The balm however is lovely, if you haven’t got on with the new Hot Cloth Cleanser I would recommend giving it a go.