All customer reviews

Absolutely love this new product, the colour is more khaki mixed with gold (website shows it as a very different shade of green to what it really is so really is best to see them in a store before you buy). This super soft liner glides on over eye shadow easily & stays put for ages. Great for adding definition or creating a dramatic look. The sponge applicator makes it easy to blend, no more messy finger tips! I love this so much I am going to buy a lot of this shade in case it disappears next time No7 has a change.

When I first brought this eyeliner it was great, then they must of changed the ingredients as the last ones I have had to return as they were too hard to apply to the eyelid and the lovely softness that glided on as gone, wished no7 would go back to the soft ones, as I am going to go elsewhere

I have used the green metallic eyes pencil for a couple of years now as I loved how soft and easy to apply it was. When I went into store recently to buy a new one the packaging had changed and the colour slightly too. I picked out the nearest colour to the one I had been using (camouflage) which is a greeny/gold colour. However when I tried it on my eyes it was sooooo hard! I couldn't get a line at all - complete opposite to how it used to be. I currently have a couple of the older ones in the drawer from when I had a £5 voucher but I don't know what I'll do after they run out. Please, please Boots look at all the reviews and bring back the softer formula!

No 7 is one of the few companies that does a green eye pencil. I absolutely love the colour but now that the tip has gone flat I find it impossible to sharpen, it just breaks.

I bought this a couple of months ago after ignoring the poor reviews. Silly me. Other reviews warn that it is impossible to sharpen this pencil. Me being me automatically decided that everyone else was sharpening their pencil wrong or with a poor sharpener. Well more fool me. The pencil is impossible to sharpen. One twist... all good but not sharp enough... two twists... lead breaks. Try again... same result... repeat, repeat, repeat. End result is that I’ve bought a single use eye pencil that is a complete waste of money. Very disappointing when the reviews are fairly consistent that Boots haven’t made a change.

I have been using this eyeliner for several years, it is/was lovey and soft and glided on perfectly espeially on the top lid. When I purchased my most recent eyeliner I noticed it now had the addition of a 'smudger' on the other end of the pencil, something I would not use but the eyeliner looked the same in all other respects. It is not!! Like another reviewer has stated it drags on the skin when being applied, is not soft like it used to be and is now no use to me whatsoever. I hate it when this happens as now I have to search around to find an alternative!! Why don't companies stick to the products formulation and not change them if they sell well! Grrrrrrrr.

I used to be an avid fan of this eyeliner in the black shade, it used to glide on like silk and was very easy to apply, had staying power, gave a nice line and looked amazing. I purchased it recently and the formula has obviously changed. I have managed to waste half the pencil just by sharpening it as it keeps breaking (the sharpener is brilliant on all my other pencils so its not the sharpener), it pulls your skin when applying so it does not leave a nice straight line and you have to go over the line a few times to get it to show nicely. Also the smudger broke off way too easily and it did not do previously. I have since bought the Barry M Bold Waterproof Eyeliner in gunmetal and it is AMAZING and does what this pencil used to do at half the price.

I’ve bought this several times as I really like the camouflage colour (more khaki/gold) but the pencil is really hard to sharpen, the inner breaks easily and I’ve found tha you get to the bottom half and there is often nothing inside at all.

This eye pencil is great until you need to sharpen it - which will be quite quickly as it's very soft. At that point you might as well throw it in the bin! I've tried putting it in the fridge and the freezer and nothing seems to stop it breaking in the sharpener. So, all in all, a waste of money, in my opinion - and I'm generally a fan of all things No 7.

Am I being really really dim? How can you sharpen this pencil? I've used it a handful of times and it has been fine, but there is now no nib left and the casing is plastic so cant be sharpened... tried all sorts of twisting but cant work it out. It cant be that Boots charge us £6.50 for a couple weeks (if that!) of eye lining, can it?