Terms Conditions

This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the no7beauty.co.uk website.


Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. Boots International Limited does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. In accordance with UK legislation, you must be at least 18 years of age to sign up for a no7beauty.co.uk account.

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.

Any contract will be communicated in English.

Where we refer to 'best-selling' products on no7beauty.co.uk, it is based on the number of products sold online (across No7beauty.co.uk and Boots.com) during the last 3 months. Where a product is labelled 'best-selling', it means its sales have exceeded all others in the particular product list or search field it features in. A 'top rated product' is a product with the highest star rating based on ratings and reviews made by our customers. Our 'new products' highlight the most recently launched products on no7beauty.co.uk. Our 'featured products' are those we have chosen to highlight and 'our favourite' products are our favourites out of those sold on no7beauty.co.uk.

We have taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Boots International Limited disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

Boots International Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

Certain hypertext links in this site may lead to other websites, which are not under the control of Boots International Limited. When you activate any of these you will leave the no7beauty.co.uk website and Boots International Limited has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Boots International Limited.

We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this website.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Boots International Limited, or any of their employees or agents.

These terms and conditions shall be governed by and construed in accordance with English law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Boots International Limited reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.


All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Boots International Limited for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.


All designs, text, graphics and their selection and arrangement on this website are the copyright of Boots International Limited or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Boots International Limited prior written consent is strictly prohibited.

Acceptance of orders

Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide to us when setting up your no7beauty.co.uk account.

Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.

No7 reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If any items are not available and you paid using a debit/credit card or PayPal you will not be charged for the cancelled items.

We accept payment by most major credit or debit cards and PayPal. Payment will be debited from your account when we despatch your purchase.

All orders are subject to validation checks and authorisation by the card issuer. We may submit your order to a third-party fraud screening provider who securely review orders on behalf of no7beauty.co.uk to eliminate fraud and safeguard our customers transactions. We may also submit your address, date of birth and the value of your order to Experian Ltd. We will not be liable for any delays to your order this may cause. This information may be retained by Experian Ltd for future validation enquiries by other companies. For more details of the information Experian Ltd hold about you, visit http://www.experian.co.uk/. If the issuer of your payment refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to UK addresses and BFPO addresses.

Bulk buying

No7beauty.co.uk is available for non-commercial and domestic use only. We reserve the right to reject or cancel your order if we believe you are ordering our products for business or other re-sale purposes. We apply limits to some of our products to protect stock availability so that as many of our customers as possible are able to buy our products.

Colour reproduction

no7beauty.co.uk has made every effort to reproduce colours on the site as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet.

If you are not satisfied with the colour of the item you have ordered, we operate a returns policy.

Price information

no7beauty.co.uk has taken great care to ensure prices are accurate. Prices may change over time, so if you use your Order History within your ‘Account' as a way of re-ordering items, prices on your previous order may no longer be valid. However, the correct prices will be applied when you select an item from the Order History and add to your current basket. All prices include VAT where appropriate. Promotions and prices you see on boots.com or on Boots high street stores do not always apply to no7beauty.co.uk, and vice versa.

Trading name and address

no7beauty.co.uk is a trading name of Boots International Limited Registered Office, Nottingham, NG2 3AA. Registered in England with Company Number 04034358. VAT number 116 3001 29. A member of Walgreens Boots Alliance.

Disposal of Waste Electrical and Electronic Equipment and Batteries

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

What Boots do

Boots supports the WEEE (Waste Electrical and Electronic Equipment) Regulations, which means we assist financially in the development of recycling centres around the UK through a scheme called the Distributor Take-back Scheme (DTS). The scheme assists in funding a network of collection facilities where consumers can dispose of their household WEEE free of charge for environmentally sound treatment and recycling.

To find out more about where you can recycle electrical waste, simply visit Recycle More or contact our free helpline on 0800 915 9023.

For household batteries Boots also have special collection points in all of its UK stores where you can dispose of waste household batteries and these will then be recycled.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at Recycle Now.

What are the rating and reviews terms and conditions?

These terms govern your conduct associated with the Customer Ratings and Review service (the 'CRR Service') and the Product Question and Answers service (the 'PQA Service') offered by Boots International Limited. To the extent of any conflict between Boots International Limited's Privacy Policy and these terms, these shall control with respect to the CRR Service and PQA Service. By submitting any content tono7beauty.co.uk , you represent and warrant that:

  • you are the sole author and owner of the intellectual property rights thereto;

  • all 'moral rights' that you may have in such content have been voluntarily waived by you;

  • all content that you post is accurate;

  • you are at least 18 years old; and that use of the content you supply does not violate these terms and will not cause injury to any person or entity and

You further agree and warrant that you shall not submit any content:

  • that is known by you to be false, inaccurate or misleading;

  • that is pornographic;

  • that incites violence;

  • that contains nudity or graphic or gratuitous violence;

  • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

  • that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;

  • for which you were compensated or granted any consideration by any third party;

  • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or

  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Boots International Limited (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Boots International Limited and other Walgreens Boots Alliance entities a, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Boots International Limited's sole discretion. Boots International Limited reserves the right to change, condense or delete any content on its website that Boots International Limited deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Boots International Limited does not guarantee that you will have any recourse through no7Beauty.co.uk to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Boots International Limited reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Boots International Limited, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Boots International Limited, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Boots International Limited and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes. Boots International Limited does not allow the contents of ratings and reviews and product question and answer comments to be used by third-party suppliers without our prior consent. For enquiries, please contact us at Boots.CustomerCare_Team@boots.co.uk . The following is not acceptable on this site (this is not an exhaustive list):

  • Inappropriate or unsafe medical advice, including reference to inappropriate use of a medicine or medical device;

  • Disparaging reference to a healthcare product, company, institution or medical profession · Reference to a named healthcare professional;

  • Medicinal claims made about a product which is not a medicine; · Messages which, in the moderators view contains vulgar, offensive, sexually orientated, racist or abusive language;

  • Messages which appear to be blatant advertisements;

  • Messages which cause offence or distress to anyone reading them (including where users have reported abuse on a post and our moderation team uphold the abuse report);

  • Messages which contain personal details such as e-mail address, postal address or telephone number;

  • Messages which contain price information which is misleading;

  • Messages which are posted with a username or profile image that could be deemed offensive; and

  • We will not be able to post messages in any other language other than English

If users do not adhere to these guidelines, we may delete their posts. Boots International reserves the right to delete any message or rating and review displayed on no7beauty.co.uk at any time, for any reason without notice.

What are the website offers and promotions terms and conditions?'

Offers and promotional codes

  • If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, just below the order total. It says: 'If you have a promotion code, please enter here'.

  • Some codes will require you to be registered.

  • Promotional codes can be used only once per customer as defined by their email address and/or credit card address and/or delivery address.

  • Only one promotional code can be used per transaction.

  • Offer cannot be used in conjunction with certain other offers.

  • Promotions offering a discount when you spend a certain amount can only apply to a single transaction and exclude gift cards/vouchers,.

  • Please note that promotional codes also have an expiry date, after which they are not redeemable.

  • Promotional codes remain the property of Boots International Limited, are non-transferable and may not be reproduced in any form.

  • Additional offers may not available on boots.com, in Boots stores, 'Other shops' or with any third party web site unless otherwise stated.

  • Free delivery promotions are not applicable to offers/promotional codes paid for on any third party web site unless otherwise stated.

  • We reserve the right to withdraw offers at any time. 

General offer terms and conditions

  • All offers are subject to availability.

  • Availability while stocks last.

  • Boots International reserves the right to limit certain offers to one order per customer as defined by their email address and/or credit card address and/or delivery address.

  • Offers are non-transferable. 

  • Boots International reserve the right to withdraw our offers without notice.

  • Promotional offers and events online may differ to those available in in Boots stores or on Boots.com due to differences in the range of products available, the length of time the offer is available, and the operational costs involved. We are however committed to ensure our prices are fair and clear.